Privacy Policy
We attach great importance to protecting your data and safeguarding your privacy. Below we therefore inform you about the collection and use of personal data when using our website.
Storage of access data in server log files
You can visit our websites without providing any personal information. We only save access data in so-called server log files, such as the name of the requested file, the date and time of access, the amount of data transferred and the requesting provider. This data is evaluated solely to ensure trouble-free operation of the site and to improve our offering and does not allow us to draw any conclusions about you personally.
Data collection and use for contract processing and when opening a customer account
We collect personal data when you voluntarily provide it to us as part of your order, when you contact us (e.g. via contact form or email) or when you open a customer account. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be blocked for further use and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you below. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.
Right to information about, correction and blocking of personal data
On request, we will be happy to send you our procedure directory in accordance with Section 4 e BDSG. On request, we can also inform you in writing whether and which personal data about you is stored. If you would like the data we have stored about you to be corrected or blocked, please contact us by email at info@klanz.com, by phone at the number provided in the imprint, or by letter or fax.
Deletion of personal data
The stored personal data will be deleted if users of the website revoke their consent to storage, if their knowledge is no longer required to fulfil the purpose of storage or if their storage is not permitted for other legal reasons. You can revoke your consent to permanent storage or request the deletion of your data by sending an email to:
You can send an email to info@klanz.com, contact us via the telephone number provided in the imprint or write to us or fax us.
Use and disclosure of personal data/purpose limitation
We will only collect, process and use any personal data that we receive from you when you use our websites for the stated purpose. We note that this will only take place within the framework of the applicable legal provisions or only with your consent.
Data transfer for contract fulfillment
In order to fulfil the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods. In order to process payments, we pass on the payment data required for this to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the payment service you selected during the ordering process.
Data usage when registering for the email newsletter
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.
Use of data for postal advertising and your right of objection
In addition, we reserve the right to store your first and last name, your postal address and - if we have received this additional information from you as part of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business name in summarized lists and to use them for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
Advertising by email according to section 7 paragraph 3 of the German Act Against Unfair Competition (UWG)
Under the legal requirements of Section 7 Paragraph 3 of the German Act Against Unfair Competition (UWG), we are entitled to use the email address you provided when you placed a binding order for a product or service for direct advertising for our own, similar goods or services. However, if you do not wish to receive direct advertising on this basis (anymore), you can object to the corresponding use of your email address at any time by writing to us (KLANZ Systeme natürlich anders GmbH) or info@klanz.com with the subject "Objection to advertising" without incurring any costs other than the transmission costs according to the basic rates. The email address you used to register for our service must be provided. For a company or commercial user, the name of the company and the address must also be provided. In addition, each newsletter contains an unsubscribe link that you can use to unsubscribe from receiving further newsletters with a click of the mouse.
Use of cookies
In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed when cookies are set and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our website may be restricted.
Website analysis with Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google LLC, after obtaining user consent. The responsible entities are Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, for users from the EU/EEA and Switzerland. Google Analytics 4 practices IP anonymization by default, which means that your IP address is immediately shortened when you interact with this website. Only in rare cases will your full IP address be transmitted to a Google server based in the USA and shortened there. Google assures that the IP transmitted via Google Analytics is never combined with other Google data. Google Analytics 4 is only activated with your consent via the cookie banner and can be reversed at any time via the cookie settings.
The data processed includes: Usage data such as page views, website interaction, general location and duration of visit; and communication data such as shortened IP addresses, user agent, language settings and screen resolution. The purpose of this data processing is for Google to evaluate the use of your website on your behalf, compile reports on the activities and analyze the performance of the website. This data processing is legal, based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR and Section 25 Para. 1 S. 1 TDDDG.
Google Ireland Limited, Google LLC and Alphabet Inc are the recipients of this data. Your website usage information is usually sent to a Google server in the US, an action legitimized by the recent adequacy decision of the European Commission of July 10, 2023, which recognizes Google LLC's certification under the EU-US Privacy Shield. Regarding data retention, any data linked to cookies is automatically deleted after a certain period of time, monthly for data that has reached its retention period and a maximum of 2 years for Google Analytics cookies.
For more information about the Google Analytics Terms of Use and Google’s Privacy Policy, please visit:
{link}https://policies.google.com/{link-ende} and
{link}https://support.google.com/analytics/answer/12017362{link-end}.
Google Analytics uses so-called "cookies", text files that are stored on the visitor's computer and that enable an analysis of the use of the website by the visitor. The information generated by the cookie about the use of this website by the visitor (including the shortened IP address) is usually transferred to a Google server and stored there.
Google Analytics is only used with the extension:
"_anonymizeIp()" is used on this website. This extension ensures that the IP address is anonymized by shortening it and excludes any direct personal reference. The extension means that Google's IP address is shortened beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the corresponding browser as part of Google Analytics is not merged with other Google data.
On behalf of the website operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activities and to provide the website operator with other services relating to website and internet usage (Art. 6 Para. 1 lit. f GDPR). The legitimate interest in data processing lies in optimizing this website, analyzing website usage and adapting content. The interests of users are adequately protected by pseudonymization.
Google LLC is certified according to the so-called Privacy Shield (list entry here) and guarantees an appropriate level of data protection on this basis. The data sent and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 50 months. Data whose retention period has been reached is automatically deleted once a month.
The visitor can prevent Google Analytics from collecting data by adjusting the cookie settings for this website. The collection and storage of the IP address and the data generated by cookies can also be objected to at any time with effect for the future. The corresponding browser plug-in can be downloaded and installed using the following link:
https://tools.google.com/dlpage/gaoptout.
The website visitor can prevent Google Analytics from collecting data on this website by clicking on the following link. An opt-out cookie will be set which prevents the future collection of data when visiting this website.
Further information on data usage by Google, setting options and objection options can be found in Google’s privacy policy:
(https://policies.google.com/privacy) as well as in the settings for the display of advertisements by Google:
(https://adssettings.google.com/authenticated).
Spam protection with Google reCAPTCHA
We have implemented Google reCAPTCHA in forms on our website to check whether the data entered in the forms comes from human visitors or from machines or automated programs, also known as "bots". This tool automatically analyzes the behavior of website visitors as soon as they interact with the website, using various information such as IP address, length of stay and mouse movements. The data processed includes usage data such as the website accessed, date and time of access and mouse movements, as well as communication data such as IP addresses, browser type and operating system. This processing is aimed at website visitors and users of online services. The main purpose of this processing is to prevent misuse of our contact form and thereby increase security. The legal basis for this is our legitimate interest in accordance with Art. 6 Para. 1 Clause 1 lit. f. GDPR. The data recipients are Google Ireland Ltd, located at Google Building Gordon House, Barrow St, Dublin 4, Ireland,
(https://policies.google.com/privacy) and our website hosting provider. While your personal data is processed within the EU, the retention period for the processed data is determined by Google Ireland Limited. For more information, see the Google reCAPTCHA privacy policy:
https://policies.google.com/privacy
Website Analysis
When you visit our website, we collect information about your usage through a web analytics tool provided by our hosting service. This tool collects and combines your IP address and user agent, shortens them and stores this data using a hash function. This process creates a visitor identifier that is encrypted with a randomly generated value (SALT) that changes every 24 hours. This method ensures that your IP address cannot be reconstructed from the stored visitor identifier, so your anonymity is maintained. In addition, we do not combine this information with other data and it is only stored on the hosting provider's server.
We also process web analytics data, HTTP data and web analytics profile data. The web analytics tool we use creates and stores a web analytics profile that contains details about your use of the website, such as page views, frequency of visits, time spent on each page and your device's user agent. This includes usage data (such as web pages visited and access times) and communication data (such as browser type, operating system and IP addresses).
By processing this data, we want to analyze user behavior in an aggregated form in order to improve the presentation and content of our website. The legal basis for this processing is our legitimate interest (Art. 6 para. 1 lit. (f) GDPR), in particular in carrying out web measurements in order to improve our products and our website.
The data collected will be shared with our website hosting provider and processed within the EU.